CEM Specialties Inc.

Process & Emission Monitoring Specialists

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CEM Specialties Inc. 1100 Dearness Drive London, Ontario
Canada  N6E 1N9
Tel: 519-681-9595
Fax: 519-681-8799
Toll Free: 1-866-236-7732
admin@cemsi.on.ca

CUSTOMER SATISFACTION SURVEY

Back to Feedback

Our on-going effort to improve the delivery of quality products and services includes soliciting feedback from our customers.  This mechanism allows us to identify our areas of strength and weakness and adjust our business processes accordingly.  Please take a few moments to answer the questions below and forward the form to us by pressing the Submit Form button.


Please provide the following contact information:

Name

Title

Company

Street Address

Address (cont.)

City

State/Province

Zip/Postal code

Country

Work Phone

Please provide Area Code

FAX

Please provide Area Code

Email

URL

1. Please check which products or services have been supplied to you:

SERVICES

Specification Preparation

Consulting

Systems Design

Systems Installation /Supervision

Start-Up & Commissioning

Training

Technical Seminar / Course

Certification Test Support

On-Site Service & Repair

In-House Service & Repair

Preventive Maintenance Contract

Emergency Response Contract

QA/QC Manual Preparation

Other

PRODUCTS

CEM System - Regulatory Compliance

CEM System - Process Control

Spares - Replacement Parts

Data Acquisition & Reporting System

Discrete Components: Gas Sample Probes, Heated Sample Umbilicals, Sample Conditioning Equipment, Gas Analyzers

2. Why did you select CEM Specialties Inc. as a supplier?

Product Knowledge

24 hr "On-Call" Option

Application Knowledge

Service Support

Parts Availability & Delivery

Technical Support

Reasonable Pricing

Location of Office

Quality Products  

Previous Experience

Turn-Key Supply Capability

Reference from Others

ISO 9001:2000 Registration

Other (please explain in question #4)

3. How would you rate us in the following areas?

Area

Satisfaction Rating

Ranking

Systems Design      

Technical Support Services   

Knowledge of CEM Industry  

Knowledge of your Industry   

Customer Service                 

Sales & Marketing

Product Quality 

Product Selection   

Product Delivery Time

Product Service

Response Time on Technical Issues

Response Time on Warranty Issues

Quality of Manuals

Quality of Drawings

4. Who do you consider to be our key competitors?

5. Do you have any future or pending monitoring applications that we can assist you with?

6. What new products or services would you like us to provide?

7. Would you like to receive mailings on upcoming CEM specialty seminars, courses and news bulletins?            Yes          No                 

  
Thank you for taking the time to fill out this questionnaire.  We will use your answers to continue our commitment to quality and excellence.            

                                                                                         

 

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